Client Relationship Manager (m/f/d)


Role: Client Relationship Manager (m/f/d)
Location: Luxembourg

About the European Depositary Bank

The European Depositary Bank is a provider of Banking, Depositary and Custody services within the Apex Group Ltd, a global financial services provider with 5,000 staff across 50 offices globally. In this international environment you will participate in all advantages and benefits of a collective bargaining agreement for bank employees. We support our employees, provide for a good work life balance and apply a continuing learning policy. 

Every employee plays a part in making our company who we are today and the more that we grow, the more important that becomes. However your career path or specialism will look like we provide, together with Apex Group Ltd, a global fast growing platform to allow you to thrive.

We are currently looking for a Legal Counsel (m/f/d) to support our Legal department. If you want to be part of our multidisciplinary team and are interested in this excellent opportunity, please apply for this role.

We are currently looking for a Client Relationship Manager to support our growing operations in the Client Relationship Management department.

Job Specification

You will have to develop a deep understanding of the clients’ strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.

You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.

  • Relationship Management
    • Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;
    • Answering clients’ questions in a solution oriented manner;
    • Collecting regular feedback from clients and share it with the internal teams as appropriate;
    • Managing, monitoring and assuring client satisfaction;
    • Collaborating with internal teams to address customers’ needs;
  • Revenue Grow
    • Identifying cross selling opportunities with existing clients;
    • Assuring Apex is and remains client’s preferred partner;
  • Client profitability
    • Assessing and assuring client profitability;
    • Assisting in cash collection;
    • Monitoring scope of service;
  • Minimum a Degree in relevant field (financial services, business, economics, accounting);
  • Minimum 6 years’ managerial operational experience in either fund, banking or corporate;
  • Proven track record of meeting and exceeding targets;
  • Background in customer service is a plus;
  • Excellent communication and negotiation skills;
  • Problem-solving attitude;
  • Team player and good sense of humour;
  • English and German language skills, French is an asset;
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
  • A genuinely unique opportunity to be part of an expanding large global business;
  • A friendly, co-operative and supportive environment;
  • An opportunity to work with complete Funds’ structures and multiple forms of legal entities;

Ready for the challenge?

If you are interested in this challenge, we look forward to receive your application documents (motivation letter, CV, reference letters, if any) including additional information about your earliest possible starting date as well as your salary expectations via e-mail to

For further information about us, please have a look at Please also have a look at for further information about the other companies being part of this group here in Luxembourg.

We are an equal opportunity employer and ensure that no applicant is , subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR page.


Posting date: 17/10/2022
PID: 13445, 12744, 7579



Life At Apex


"Working here I have the space to be creative, take ownership and develop continuously. It’s a great company with a purpose, which in turn enables its people to identify with the core values and mission."

Diane Mero, Office Manager, Dubai

What we look for

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making our business what it is today and the more we grow, the more important that becomes.


Whatever your career path, ambition or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

Get in touch with our team

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