Apex Praised in 2018 Global Custodian Survey

Extract from the Hedge Fund Survey:

Apex has attracted more responses than any other provider in the survey. That alone is tribute to a consistent strategy, faithfully executed, and a string of acquisitions, successfully integrated. Local operations are name-checked regularly in the comments, and former clients of acquired businesses speak only of their expectations, not their anxiety. “Hopefully now DB has moved onto a more agile platform as part of Apex, they can make improvements to the current service,” writes one of them. But the excellence of the scores, whose averages clear the survey benchmarks with ease in all but two service areas, is the true reward. That for client service comes garlanded with praise. “We have been extremely pleased with this administrator since launching our fund 10 years ago,” writes one respondent. “We still have the same relationship manager and would not consider any change. The team is very attentive and responsive, courteous, diligent and prompt in responding to the needs of our portfolio managers and our small business as a whole.”

Extract from the Private Equity Survey:

Excellent service,” writes a client. “Very reliable profes­sionals and management. I feel my company is in good hands with Apex.” Apex certainly wins plaudits for service. Indi­viduals are name-checked for doing an “amazing job” and being “a pleasure to work with.” There is praise for “technical skills and prompt attention to all details,” for being “readily available, efficient and accommodating to our requests” and for going “beyond the call of duty in complying with deadlines, including occasional unsociable hours.” Inevitably, there are clients who want more, but even they sense rising standards. “Managing multiple workflows and achieving deadlines has improved a great deal over the last year, but there is still room for improve­ment,” says a respondent. As it happens – although comparisons are inexact, due to changes in the questionnaire and methodol­ogy – Apex ends up with an overall weighted average score that is uncannily close to the end-result a year ago. What matters is that the firm, augmented by acquisitions that now include Equinoxe Alternative Fund Services, Ipes and Deutsche Bank Alternative Fund Services, attracts one of the highest levels of response in the survey and secures a handsome set of scores to match. Importantly, the firm clears the survey averages in every service area, which is a doubly impressive feat so soon after the Deutsche Bank acquisition. Better still (although the pattern is not perfect), the larger the fund, the more Apex impresses its cli­ent.

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