We are an experienced provider of corporate and administrative services to a wide range of clients. Although we aim to provide a high standard of service, it can happen that errors are made, which may give rise to Complaints.
All Complaints must be formally presented in writing in order to be acknowledged, even if the Complaint has already been expressed verbally to Apex. Upon receipt of any Complaint, Apex will record the relevant details, including the date and time of receipt. A written acknowledgement will be issued to the Complainant within 10 Business Days unless the Complaint has been fully resolved within the intervening period. In accordance with the Statement of Guidance issued by the Cayman Islands Monetary Authority, Apex will provide the Complainant with a written explanation of the outcome of the investigation and any actions taken to solve the Complaint. This will be issued no later than 20 working days after date of receipt of the formal written Complaint.
For shareholder or client Complaints, the written communication must be addressed to the Investor Services Team as well as to the Compliance Officer and can be sent by email or to the following address:
Apex Fund Services (Cayman) Ltd.
Attn: Head of Compliance
3rd Floor Citrus Grove, 106 Goring Avenue
PO Box 10085
Grand Cayman KY1-1001