We are an experienced provider of corporate and administrative services to a wide range of clients. Although we aim to provide a high standard of service, it can happen that errors are made, which may give rise to complaints.
For investor or client Complaints, the written communication must be addressed to the Investor Services Team as well as to the Compliance Officer and can be sent by email or to the following address:
Attn: Country Head
Vallis Building, 4th Floor
58 Par-la-Ville Road
Tel: +1 441 292 2739
A written acknowledgement of receipt will be provided to you within a period which shall not exceed 5 business days after receipt of the complaint, unless the answer itself is provided to you within this period. This written acknowledgement will inform you of the name and contact details of the person in charge of your file.
The Apex contact person shall:
- Keep you informed of the follow-up of the complaint
- Provide an answer without undue delay and in any case, within a period which cannot exceed four weeks of the date of receipt of the complaint and the date at which the answer was sent to you. Where an answer cannot be provided within this period, the person in charge of the file will inform you of the causes of the delay and indicate the date at which its examination is likely to be concluded.
Where the handling of the complaint did not arrive at a satisfactory resolution for you, the person in charge of the file shall provide you with a full explanation of Apex Bermuda’s position as regards to the complaint.
We remain at your disposal for any further question.