Apex Group Ltd. ("Apex Group"), a global financial services provider with over $3.5 trillion in assets serviced, today announced the appointment of Claire Ross as Chief Executive Officer, Superannuation Australia.
This reinforces the group's continued investment in the Australian superannuation market and commitment to delivering innovative, technology-enabled superannuation administration services. Claire will commence on 1 February 2027.
Claire joins Apex following an accomplished global career spanning across UK, Australia, the Americas, India, and Europe. Most recently she served as Chief Executive Officer of Mercer Super and has led some of the industry's most significant operational transformation and administration initiatives. Her experience combines deep superannuation expertise with a proven ability to deliver large-scale innovation and operational excellence.
Throughout her career, Claire has led large-scale operational transformation, technology modernisation and service-delivery improvement programs across global pensions and retirement organisations. She has also held responsibility for retirement and superannuation programs supporting more than two million members and beneficiaries.
Claire began her career taking calls from pension fund members in the United Kingdom before progressing through customer service, administration, operational leadership and executive management roles. Her experience from frontline service delivery to executive leadership provides a unique understanding of both member outcomes and large-scale administration operations.
Peter Hughes, Founder and CEO of Apex Group, said:
"Claire is one of the most experienced and respected leaders in the global pensions and superannuation sector. Her deep expertise in administration, operations and transformational change will further strengthen our ability to support clients as they navigate increasing complexity, evolving member expectations and growing regulatory demands."
Claire Ross commented:
“I am excited to join Apex at such an important time for the superannuation industry. Throughout my career, my passion has been to help millions of people retire well, from taking calls from pension members in the UK to leading major retirement and superannuation businesses globally, I have remained focused on delivering better outcomes for members, clients and stakeholders. I look forward to working with our clients and teams to continue building innovative, high-performing administration solutions that support Australia's retirement system.”
About Claire Ross
More than 30 years' experience in superannuation and pensions administration.
Former Chief Executive Officer of Mercer Super.
Former Chief Operating Officer Pacific and Superannuation Services Leader at Mercer.
Held executive leadership roles across Australia, North America and the UK.
Led major transformation and operational modernisation programs globally.
Australia and New Zealand contact
Jessica Oliver | Head of Strategic Delivery
Newsroom
Marion Janic I Head of Media Relations
About Apex Group
Apex Group helps fund managers and institutions take charge of their future through its single-source solution. Apex scales with its clients across the value chain, from fund structuring to operations and distribution. Established in Bermuda in 2003, Apex has continually disrupted the industry through its investment in innovation and talent. Today, it services $3.5tn+ in assets and employs 13,000+ specialists across 50+ countries.
Apex connects data to elevate intelligence by bringing operations, technology, and distribution into a single, unified ecosystem. That means fewer silos and better decision-making.
Apex gives clients access to a technology stack that flexes around their needs and anticipates challenges, supported by specialists across jurisdictions and asset classes. Across AllFi, Apex bridges traditional and decentralised finance. Every member of the Apex team delivers the insights and adaptability needed to navigate the rapid changes affecting today’s businesses.
Most importantly, Apex helps managers chart a direct pathway to growth as the only single-source provider connecting them to new investors, markets, and opportunities.
Apex’s expertise, scale, and innovative technology are propelling fund and asset servicing forward and enabling its clients to take control of their future prosperity. Its vision also extends beyond the industry. The Apex Foundation reflects its passionate commitment to empowering sustainable change.
